Return & Refund Policy
We want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions under which returns and refunds are accepted.
Return Eligibility You may request a return within 30 days of the delivery date. To be eligible for a return:
- The item must be unused, unworn, unwashed, and in the same condition as received.
- The item must be in its original packaging with all tags, labels, and accessories intact.
- Proof of purchase (order number or confirmation email) is required.
Non-Returnable Items The following items generally cannot be returned (unless defective or not as described):
- Personalized, customized, or made-to-order products
- Digital products, downloadable content, or software
- Perishable goods
- Intimate apparel, swimwear, or personal hygiene products (for health and safety reasons)
- Items marked as “Final Sale,” clearance, or non-returnable at the time of purchase
- Gift cards
How to Initiate a Return To start a return, contact us via the contact method provided on our website with your order number, the item(s) you wish to return, and the reason for the return. Once your request is reviewed and approved, we will provide return instructions.
Return Shipping Unless the item is defective, incorrect, or damaged upon arrival (in which case we will cover return shipping), the customer is responsible for return shipping costs. Return shipping costs are non-refundable. We recommend using a trackable shipping method, as we are not responsible for items lost in return transit.
Inspection and Refund Process Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, a refund will be issued to the original payment method within 5–10 business days after inspection. Please note that it may take additional time for your bank or payment provider to process and post the refund.
Original shipping charges are non-refundable unless the return is due to our error (defective, damaged, or incorrect item).
Damaged, Defective, or Incorrect Items If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery and include clear photos of the issue along with your order number. We will arrange a replacement or full refund (including original shipping costs) at no additional charge to you, subject to verification.
Exchanges Exchanges may be offered for the same item in a different size or color (subject to availability) or for store credit, at our discretion. Contact us to request an exchange.
Late or Missing Refunds If you have not received a refund after the stated processing time, first check your bank account or payment method statement. Then contact your payment provider. If the issue persists, contact us with your order details.
Cancellations Orders may be cancelled before they are shipped. Once shipped, the standard return process applies. Contact us as soon as possible if you wish to cancel an unshipped order.
We reserve the right to refuse returns that do not meet the conditions of this policy. This policy does not affect any statutory rights you may have under applicable consumer protection laws.
We may update this Return & Refund Policy from time to time. The version posted on this page is the current version.