Shipping Policy
Thank you for shopping with us. This Shipping Policy outlines the terms and conditions related to the shipping of products purchased through our online store.
Order Processing Orders are typically processed within 1–3 business days (Monday through Friday, excluding public holidays) after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day. Processing times may be longer during peak seasons, promotions, or circumstances beyond our reasonable control.
Shipping Methods and Delivery Times We offer standard and, where available, expedited shipping options. Estimated delivery times after shipment are as follows (business days):
- Domestic standard shipping: 3–7 business days
- Domestic expedited shipping: 1–3 business days
- International standard shipping: 7–21 business days
Delivery times are estimates only and begin once the order has shipped. Actual delivery times may vary due to carrier delays, customs clearance, weather, or other factors outside our control. We are not responsible for delays caused by the carrier or customs authorities.
Shipping Rates Shipping costs are calculated at checkout based on the shipping destination, package weight/dimensions, and selected shipping method. Free shipping may be available on qualifying orders that meet a minimum order value (as displayed at checkout). Rates and free shipping thresholds are subject to change.
Order Tracking Once your order ships, you will receive a shipping confirmation email containing tracking information (where available). You can use the provided tracking number to monitor the status of your shipment on the carrier’s website.
International Shipping We ship to many countries worldwide. International customers are responsible for all applicable customs duties, import taxes, VAT, and other fees imposed by the destination country. These charges are not included in the product price or shipping cost and must be paid by the recipient upon delivery or as required by local customs. We have no control over these charges and cannot predict their amount.
Shipping Restrictions Certain products or destinations may be restricted due to local regulations, carrier limitations, or product type. We reserve the right to refuse or cancel orders that cannot be shipped to the requested address. Restricted or prohibited items will not be shipped.
Lost, Damaged, or Undeliverable Packages If a package is lost or damaged in transit, please contact us promptly with your order number and supporting details (including photos of damage if applicable). We will work with the carrier to investigate. Claims must generally be filed within the carrier’s required timeframe.
If a package is returned to us as undeliverable due to an incorrect or incomplete address provided by the customer, or if the customer fails to accept delivery, the customer may be responsible for additional shipping fees for reshipment or may receive a refund less original shipping costs (at our discretion).
Address Accuracy Customers are responsible for providing accurate and complete shipping information. We are not liable for delays or non-delivery resulting from incorrect address details.
Force Majeure We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, government actions, pandemics, or carrier disruptions.
We reserve the right to update this Shipping Policy at any time. Changes will be effective upon posting on this page.